Privacy Policy
1. Introduction
Welcome to Cutterpillar.We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy policy, or our practices with regards to your personal information, please contact us at support@cutterpillar.com.
When you visit our website cutterpillar.com and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue the use of our Sites and our services.
2. Information We Collect
We collect personal information that you voluntarily provide to us when registering on the website, expressing an interest in obtaining information about us or our products and services, when participating in activities on the website, or otherwise contacting us.
The personal information we collect can include the following:
- Name and Contact Data: We collect your first and last name, email address, postal address, phone number, and other similar contact data.
- Credentials: We collect passwords, password hints, and similar security information used for authentication and account access.
3. How We Use Your Information
We use the information we collect or receive:
- To facilitate account creation and logon process.
- To send administrative information to you.
- To fulfill and manage your orders.
- To post testimonials.
- To request feedback.
- To protect our Services.
- To enforce our terms, conditions, and policies.
- To respond to legal requests and prevent harm.
4. Sharing Your Information
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. More specifically, we may need to process your data or share your personal information in the following situations:
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
6. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.
Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.
7. Your Privacy Rights
You have certain rights under applicable data protection laws. These may include the
right to:
- Request access and obtain a copy of your personal information.
- Request rectification or erasure.
- Restrict the processing of your personal information.
- If applicable, to data portability.
8. Updates to This Policy
We may update this privacy policy from time to time in order to reflect, for example,
changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy.
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. This online privacy policy applies only to information collected through our website and not to information collected offline.
By using our site, you consent to our privacy policy.
9. SMS Communications and Collection
Collection and Use of Mobile Phone Numbers
If you provide your mobile phone number to Cutterpillar, you consent to receive SMS (text) messages from us related to your orders, account, and our products or services. These may include:
Order confirmations and shipping updates
Product usage tips and maintenance reminders
Warranty information and registration confirmation
Special offers and promotions (if you've opted in)
Customer service communications
Frequency of Messages
We typically send SMS messages only when necessary for order updates or when you've specifically requested information. Marketing messages will be sent according to the preferences you've selected during signup or in your account settings.
Opting Out of SMS Communications
You may opt out of receiving SMS messages from Cutterpillar at any time by:
Replying "STOP" to any of our text messages
Adjusting your communication preferences in your account settings
Contacting our customer service team
Message and Data Rates
Standard message and data rates from your mobile carrier may apply to any SMS messages you receive from us. Cutterpillar is not responsible for any charges you may incur.
Third-Party Service Providers
We may use third-party service providers to manage our SMS communications. These providers are bound by confidentiality agreements and are not permitted to use your mobile number for any purpose other than to send messages on our behalf.
Data Retention
We retain your mobile phone number for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Changes to SMS Communications
We may modify our SMS communication practices from time to time. If we make significant changes, we will notify you through an SMS message or other means as required by applicable law.
Questions About SMS Communications
If you have questions about our SMS communications or need assistance, please contact our customer service team HERE.